Netiquette 

Rules of good conduct

For respectful and constructive conversations on social media.

Friendly conversations are encouraged in social media. Consequently, certain behaviour are prohibited:

• publication of personal information about other users, third parties or employees;
• attacks or insults;
• discriminatory, defamatory or sexist comments;
• political comments or derogatory or offensive remarks directed at the Board of Directors or any employees;
• comments inciting racial, religious, ethnic or other hatred;
• foul language;
• comments posted repeatedly, spam or advertising of any form.

Note that comments must be relevant and be related to the content of published topics.

The Société de transport de l’Outaouais (STO) and its partners are not responsible for the comments and opinions of users.

The STO and its partners authorize users to include hyperlinks provided that the content is relevant to the topics. It is understood that the STO and its partners are not responsible for the content of external sites.

To ensure constructive and respectful conversations, the STO and its partners reserve the right to remove any comments it deems inappropriate or that do not comply with this directive or the terms of use of social media. 

The STO and its partners may also banish subscribers or fans if it finds that they are not complying with the established rules.

Response time

The STO and its partners conduct social media monitoring and follow up on posts to its Facebook page, LinkedIn account and YouTube channel. Although the use of social media implies the notion of a rapid, instant response, it is sometimes necessary to check information with the organization’s different services or departments. Delays can therefore be expected at times when this is required.

The Gatineau-Ottawa tram project office will try to answer your questions as quickly as possible from Monday to Friday between 8:00 a.m. and 4:00 p.m.